Frequently Asked Questions

What is a Hosted PBX?

A Hosted PBX is a private branch exchange (PBX) delivered as a hosted service. It’s also known as a Virtual PBX and the advantages companies that use it experience are the elimination of installation, operation and maintenance costs of their VoIP PBX as their VoIP service provider hosts their PBX for them.

What is an Auto-Attendant?

Auto-Attendant (or automated attendant) is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist.

What is Unified Communications?

Currently, there is a large number of communication channels, and of different types, made available to technology users. To put a (indicative but by no means complete) list together:

- E-mail
- Telephony (fixed-line, mobile, VoIP-based)
- Audio/video conferencing
- Presence (as an example, consider your list of contacts in Skype, and the relevant icons that show individual contacts to be online)
- Social media (think Twitter, Facebook, Vines, Whats App, Instagram, and so on…)

Voicemail to Email – Unified Communications on the Go!

With the voice and FAX delivery feature, your voicemail messages are delivered to multiple email addresses with Decsoft Phone System for Windows. As part of its extensive Unified Communications features, Decsoft customers leverage the Voicemail to Email feature to ensure they’re always reachable, even when they’re on the go! Decsoft Phone System converts voicemails into .wav audio files and sends them directly to you. Sound interesting?

What is a PBX Phone System?

PBX stands for Private Branch Exchange, which is a private telephone network used within a company. Traditional PBXs would have their own proprietary phones, such that there would be a way to re-use these phones with a different system. This means that we either have system-lock-in (we are bound to the same system because changing system means also changing phones, which makes it prohibitively expensive to break away) or vendor-lock-in (we are bound to the same vendor because the phones are only usable with systems from the same vendor, sometimes only within a particular range of systems).

What are SIP Trunks?

SIP trunks are telephone line trunks delivered over IP using the SIP protocol. Using this standard protocol, telecom service (VoIP) providers connect one or more channels to the customer’s PBX. Phone numbers and DIDs are linked to the SIP trunk. In many cases numbers can be ported to the SIP trunk.

When will my account be ready for use after payment?

All accounts are instantly created after successfully payment. For automatic payments, we require about 15 - 30 minutes to complete a manual review before account details are sent via email.

Do I get FREE Support ?

Yes, we do have a technical team working 24/7 to provide instant support via Chat, email and phone. Our support services are completely FREE and it's our policy to ensure 100% customer satisfaction.

What is a Call Center?

A center equipped to handle a large volume of telephone calls. These calls could be the calls coming in from customers for service or support or these could be the calls that call center executives make to the customers for marketing.

What are Inbound Call Centers ?

Inbound call centers are those which receive support or service calls from customers usually on a toll free number. For e.g. when you call up a bank to check the status of your request for credit card, it is an inbound call.

What are Outbound Call Centers ?

Outbound call centers are those in which the call center executives make calls to the customers. These calls are usually made to generate the leads or sales. For e.g. when you receive a call from a bank offering you a personal loan, it is an outbound call.

Can my Call Center Agents work from home?

Yes. Because the Decsoft Call Center is hosted in the cloud, calls can be delivered to any location or any device (mobile phone, soft phone, land line, etc.) without any loss of functionality from a reporting, recording, or leadership monitoring perspective. Through tools like Remote Office which allows any 10-digit phone number to become your desk phone, your agents can work from any location.

Can I see the real-time status of my queues?

We offer different tools for call center leadership to have real-time vision into the queues: 1) the Call Center Supervisor application; and 2) the Call Center Dashboard;. Both are web-based applications that deliver real-time agent and queue statistics. The Supervisor application is designed for the individuals that are actively managing the queues and agents while the Dashboard provides an “executive” view across a variety of devices from individual PCs/Macs, wallboards, Tablets, or Smartphones.

I am a Voip Company (looking to buy routes)

- Become a member by choosing the best plan that fit your needs to find the best Voip providers - Visit our Rate page and search the direct route you are looking for (wholesale traffic, retail traffic, calling cards traffic etc). - Buy the route information and confirm process to checkout. - You will receive an email from Decsoft with your account information and instructions.

I am a new provider (want to offer my route)

- Register as a provider - Add new route - fill the form with all the route info - Make sure to keep updating your route stats else it will get block on our system.

I am looking for a route and didn’t find it on the site

- Create email alert and we will look for the direct route for you. - You will get notification by mail once the new route provider added in the system

Can you guarantee that the route will be stable?

- Decsoft do not guarantee the route life. Most of the routes are grey routes. - Decsoft is trying to capture the maximum information to avoid unstable routes.

What are the payment terms of the route I want to buy?

All our routes are on prepay terms. We accept payment via PayPal, Credit Card, Western Union and Bank Wire.

What is Telotalk ?

The Telotalk Mobile App lets you make and receive phone calls – even international calls – using your Wi-Fi or 3G/4G cellular data connection from supported mobile devices. People will know that it’s you calling because the Telotalk Mobile App uses the caller ID from your Telotalk account, and you’ll enjoy the superb voice quality you’ve come to expect from Telotalk. You’ll even connect in HD when you call another Telotalk Telo subscriber! If you need to make international calls on-the-go, then our lower international calling rates will save you money!

What devices can use the Telotalk App?

The Telotalk app is currently available for devices such as the Android running Android version 5.0 and above. The iOS and Windows Version will be realeased soon.

How do I get started with the Telotalk app?

After you have made sure your device is compatible, you can get started by downloading the Telotalk mobile application from the Google Play store. Once you have downloaded the app, log in using your My Telotalk username and password received via SMS. This is the same username and password you use to log into the website.

How much does the Telotalk app cost?

The Telotalk app is free for both iOS, Windows Mobile and Android users.

How much does international calling cost with Telotalk?

The Telotalk mobile app allows Telotalk customers to leverage the same low international calling rates that they get on their home phones when they are calling from their mobile devices. That can translate into a savings of up to 95% compared to the rates charged by cellular providers. You can check calling rates to any country by visiting our Rates page.

Can I rent the softswitch products?

Yes, we offer both to rent and to buy options. Kindly, contact us for more details on renting

Do I need a billing system?

Billing is built in our softswitch platform and is fully integrated with the softswitch providing charging and rating mechanisms among many other converged billing features. It uses an external database to store the data.

Do you offer trainings?

Yes, we do. Usually it is in a form of an online session but also when requested we provide onsite training, it can be in our offices or at customer

Can Voipswitch be integrated with 3rd party app?

In many cases yes. We did integrations over web based APIs, on database level and using or using some other protocols. Our developers will evaluate your request on per case basis.

Is there a self-care user portal that works with your softswitch?

Yes, we provide a html5 User Portal, users can manage their account, enable/disable services, top up. Also it supports Instant Messaging, faxing and audio and video calling using the latest WebRTC technology.